Donna Bella Hair Reviews

Based on 13 customer reviews and online research, donnabellahair.com has a consumer rating of 2.0 out of 5 stars, indicating that most customers are not satisfied with Donna Bella Hair.

2.0 / 5.0

13 Reviews

5 Stars(3)

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4 Stars(0)

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3 Stars(0)

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2 Stars(1)

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1 Star(9)

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How would you rate Donna Bella Hair?

Top Reviews

Pauline Burns
Posted on 11/01/2020

I don't usually do reviews. But I see so many negative reviews I feel the need to give mine!
I have been using Donna Bella tape in extensions for almost 5 years now. I have very fine hair. And use it for thinkness... with that said. I always get my hair on time. I always pay extra for 2day and always gets here on time... the quality is amazing... I truly believe if you rest the extensions like you would your own hair they last much longer. I but new hair once maybe twice a year depending on my lifestyle during those months (beach, sweat, mom life, or if I cut them or want longer hair). I love this brand and the hair it's amazing my hair dresser has switched over as well. She was very impressed with the quality. And I have five friends who use this brand now!
While I do believe consistency is key which is why this brand has lots of net comments. They clearly might not be consistent for some. But to say the product isn't great would be a shame. Because hair is a great quality.

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Herminia Watts
Posted on 02/15/2021

I paid a lot of money for these Donna Bella extensions and then even more money to have them installed professionally. They begin to snarl after one week and it never went away. The snarls were awful and I eventually took them out after just three weeks. I couldn't take it anymore. It was like the hair started getting frizzy and snarly and it was awful. #hairextensions #microbeadhairextensions #remyhairextensions

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Customer Reviews (13)

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Sharlene Curtis
Posted on 05/10/2021
Return process

Purchased tape ins, were fine. Purchased some clip ins to use in between tape in redos and they hurt my head. Tried them in one time and they weren't good. Tried to return and since I tried them on they won't accept them back. I didn't style them, color them and put them back in the packaging and still won't return. I won't be buying from them again

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Georgia Jimenez
Posted on 04/10/2021
Excellent

I ordered my tape in hair extensions from the UK and they arrived via FedEx in 4 days. They were super easy to fit, 4 packs did a full head for me and the hair is great quality. I've been wearing hair extensions for 20 years and have had my fair share of disasters but these are up there with the good ones. I washed them in my normal shampoo and conditioner and the tapes are still strong and secure. Overall, I can't fault this hair or the service.

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Tammy Martin
Posted on 03/28/2021
Only bought one charged for two...

Is there a number for Bella Donna because i looked at my banking account and i was charged for two straitening irons and i only purchased one im beyond PISSED HELP ME PLEASE

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Evan Robinson
Posted on 02/18/2021
Customer service is apathetic.

I paid $21 for 1 business day shipping. My package did not arrive in that time frame, they refused to refund me the cost of overnight delivery and customer service was flippant and rude when I requested a refund on the shipping cost. Which is did not receive. I will buy hair elsewhere from now on.

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Herminia Watts
Posted on 02/15/2021
Worst hair ever!

I paid a lot of money for these Donna Bella extensions and then even more money to have them installed professionally. They begin to snarl after one week and it never went away. The snarls were awful and I eventually took them out after just three weeks. I couldn't take it anymore. It was like the hair started getting frizzy and snarly and it was awful. #hairextensions #microbeadhairextensions #remyhairextensions

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Guest
Posted on 12/12/2020
Eh

Okay hair, terrible tape. They started to fall out right after installed. Wouldn't really recommend.

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Pauline Burns
Posted on 11/01/2020
Tape in extensions

I don't usually do reviews. But I see so many negative reviews I feel the need to give mine!
I have been using Donna Bella tape in extensions for almost 5 years now. I have very fine hair. And use it for thinkness... with that said. I always get my hair on time. I always pay extra for 2day and always gets here on time... the quality is amazing... I truly believe if you rest the extensions like you would your own hair they last much longer. I but new hair once maybe twice a year depending on my lifestyle during those months (beach, sweat, mom life, or if I cut them or want longer hair). I love this brand and the hair it's amazing my hair dresser has switched over as well. She was very impressed with the quality. And I have five friends who use this brand now!
While I do believe consistency is key which is why this brand has lots of net comments. They clearly might not be consistent for some. But to say the product isn't great would be a shame. Because hair is a great quality.

5
Reply
Ross Arnold
Posted on 10/26/2020
Very Disappointed

I purchased my hair and had it installed by a licensed professional with experience. This is my first time using Donna Bella hair. She toned my hair and washed with Sulfate free shampoo when she went to blend and cut the hair they slid out. The tape was mushy and a waste. My stylist called and spoke to them and they told her that you had to wait 48 hrs. Before toning and cutting. Their solution was to re-tab the hair and clarify it and do another install. This added extra expense that is very annoying and costly. I have had other brands installed and never had this issue. Very disappointing... Really look into other options.

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Tracy Hanson
Posted on 10/16/2020
Bad product, worse return process

I placed an order on the 28th of September, I received it on October 1st. As soon as I got my extensions and replacement tape, I knew I had to return it. The extensions were only 10 pieces when I thought it was a full head of hair. No where on the website did it say how many pieces of extension you are given. It is made to look like you are getting enough hair for your full head. Also the "platinum" blonde color is super yellow. Hey sent me a return label and I got the package in the mail on October 2nd. They said it took until October 13th to receive my order. When I called on the 14th to ask about my return. I was told they just received my return and it could take 2-3 days to process the return and get my refund once they get the product. I emailed them on October 16,3 days after they received the product and said It might not be processed until Monday. I am sorry, but you took my money immediately. Idk why it took so long to get mailed to them, or if they are lieing, but 14 days to receive a refund is a but ridiculous to me. I just want to warn everyone that if you are not happy with your product, don't expect a refund quickly.

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Guest
Posted on 10/01/2020
Never received

I ordered my extensions on 9/16. I received an email with a tracking number and was told it shipped and I will receive my order on 9/19. I emailed them on 9/23 they told me there is nothing they can do. I emailed them again on 9/28 and they advised they shipped here is the tracking number. It is now 10/1 and after a cancelled hair appointment and my other extensions already taken out I have an event to go to and am pretty sure they aren't going too arrive in time. I'm out over 100$ and not one person will help me. I am beyond annoyed and advised I wanted them to ship out new ones ASAP or refund my money and have not heard back. Very very disappointed with how this is being handled. I have super thin hair due to cancer treatments and really was looking forward to having these. Very very horrible way to treat customers.

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Martin Boyd
Posted on 09/21/2020
I have been a avid customer for years

The quality is such the my hairdressers salon is now ordering from them. Great customer service. No I repeat No issues with shipping.

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Gloria Chavez
Posted on 09/05/2020
Tape in hair extensions have a very…

Tape in hair extensions have a very visible, shiny tape part. It looks like scotch tape. the color # 60 is pinkinsh orange. Too difficult to hide the bond through thin hair. Very unsexy. Hair quality seems good. Didnt tangle. The color and nasty bond though made them throw away after 2 weeks.

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Donna Bella Hair Questions & Answers

Ashley Ellis

Posted on 10/15/2020

Helpful

I got tape in extensions, believing it is a full head of hair. I received 10 pieces for $140. For me, that isn't a good deal at all. I returned them and it took 14 days to get a refund. This is just my experience, if you buy them, I hope you have a better one.

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